As you would expect, Precedence pays a great deal of attention to privacy and security. Provision of secure access to health care information is a key part of what Inca does. This is backed up by a security plan that covers a range of goals and controls aimed at managing security incidents including breaches or potential breaches. Should you have any questions, please contact the Precedence Health Care Privacy Officer on (03) 9023 0800.
Technical details: All data is managed securely with encryption and access controls for all users. Strict security protocols take into account network infrastructure, backup and disaster recovery, physical security procedures, system controls, contractual oversight of outsourced internet hosting, management of other assets, staff management and maintenance of an open process for reporting incidents.
The contracted facilities management services provide:
- A physically secure environment (a certified ISO 27001:2013 information security) with controlled access in a “sensitive data facility”.
- An Uninterruptible Power Supply, air-conditioning and fire-suppression system.
- Communication between Precedence Health Care and the hosting service using a Secure Shell (SSH) connection with key based authentication and a certificate based VPN tunnel.
The sensitive data facility includes:
- Allocation to a dedicated secure (firewalled) router and network.
- Allocation to rack space in a secure rack.
- Allocation to sensitive data back-up facility (ie. tape and management system).
- Utilisation of human resources and QA procedures from a sensitive data subgroup of the hosting service.
In addition to the above, hourly backups are made on a separately hosted secure server in a separate location.
Apart from standard secure connections for portal and web services access, Inca does not have any special or unusual configuration requirements for opening of firewalls or gateways on end-user machines.
Inca is closely monitored by the development team for a range of potential threats, exploits and abuses relating to uploaded data.
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