Support for Patients

Support for Patients

Forgot Username or Password

On the login screen of the app, tap “Forgot Username or Password” and follow the prompts.

Forgot PIN

If you’ve forgotten your pin number you will need remove the MediTracker app from your device and download it again from the app store. You can then login to the app and set a new PIN number.

Change password

Sign out of MediTracker.  On the login screen of the app, tap “Forgot Username or Password” to change your password.

Spelling mistake when signing up

If you’ve made a spelling mistake when signing up you can amend this by Signing Out of MediTracker then tapping “Join Now” and re-entering your details.

You won’t be charged for a second account.

After selecting a GP my information is not appearing in the MediTracker

It can occasionally take up to 30 minutes for a MediTracker GP Medical Summary to appear. If your summary is not appearing after this time, please contact MediTracker Support on support@meditracker.com.au

MediTracker isn’t updating with new information after visiting my GP

Your GP Medical Summary is updated overnight so your new information might not appear immediately. If the new information still doesn’t appear the next day, please contact MediTracker Support on support@meditracker.com.au

 

Can’t find what you are looking for?

Our support team are here to help.

    • Related Articles

    • Support for General Practice

      Set Up MediTracker To enable your patients to use MediTracker, your practice needs to install a lightweight software connector called the MediTracker Connector. MediTracker Connector can be downloaded here. MediTracker Connector system requirements ...

    • How To Connect Patients To MediTracker

      How does MediTracker connect with your patients? When a patient signs up for MediTracker, MediTracker will match the patient’s name, date of birth, Medicare number and mobile number are matched with the information stored in your clinical software. ...

    • About MediTracker for Patients

      Can MediTracker be used with Inca? If you are registered with Precedence’s Inca service and have an Inca account, you can use your Inca username and password to sign in to your MediTracker account. Inca and MediTracker share the same account details ...

    • MediTracker Guide for patients

      Can MediTracker be used with Inca? If you are registered with Precedence’s Inca service and have an Inca account, you can use your Inca username and password to sign in to your MediTracker account. Inca and MediTracker share the same account details ...

    • Visibility of Pathology Results in MediTracker

      Accessing MediTracker patients in Inca Integrated Care Platform Sign in at inca.health (if you do not know your sign in details please contact Precedence Support (T: 1300 236 638) Your patient list will be displayed when you sign in Click MediTracker ...