FAQ's
How to add your Organisation Logo
Any user with and Inca account in the organisation can add in the Organisation logo. Once added it will apply for the whole organisation. Same will apply if the logo is removed 1. Log on to the Inca platform. 2. Click on the down arrow next to your ...
TCA Workflow Guide
TCA pending agreement When a GPMP has been completed and approved. The TCA will be pending the minimum two external provider agreements. The Status of the patient record in the Patient List will display TCA pending agreement (yellow highlight). This ...
How to convert HCH care plans to GPMP+TCA’s?
1. When the patient is due for a new care plan or a care plan review. Go to the Care Plan tab in the patient's Inca record. Then click on Rebuild Care Plan. 2. You will get the below options to select from. - Select Convert current care plan to ...
How to download Inca patient list?
1. Open your Practice Medical Software and click on the Precedence Connector, select Go to patient list. 2. Make sure you have the two drop down filters on "all patients" and "from all organisations". Then click on Download Patient List on the right ...
How to change Primary Care Provider?
Open the patient record in Inca Navigate to the Contacts tab Scroll down to Primary Care Provider and select Change Search the GP's details by typing in their name in Find section Choose the GP and click Assign
Why can't I view the My Health Record for one of my patients?
In order to access the My Health Record for a patient, the following must be true: Your organisation must have enabled Precedence Health Care as a CSP to access My Health Records on your behalf. Please see documentation on this from the Australian ...
Care Plan Targets
There are two types of targets in Inca: Text Targets Measurement Targets Each Care Plan goal can only have one type of target. Text Targets Text Targets are for display purposes only e.g. Measurement Targets Measurement targets are linked to the ...
Creating a General Practice Referral via the Referrals tab
Creating the Referral 1. Select Create Referral via the Referrals tab 2. Select to whom you would like to send the referral. You can choose a member of the care team or search the entire Inca directory 3. Select the referral type and Create 4. ...
How do I upload my address book to Inca?
Log in to you Clinical Software Ensure your Precedence username and password have been saved in the Precedence Connector Hold down control on your keyboard and click the Precedence Connector icon in the task bar From the Connector menu, select Upload ...
What is Zedmed Integrator Password?
Recently Zedmed has made couple security changes that involve disabling database users and changing the SYSDBA password for accessing Firebird database. Inca as an integrated partner of Zedmed, we have modified our application to work with the ...
How do I update patient details in Inca?
Inca extracts patient data from your practice software (Best Practice, Medical Director..). If you wish to update patient details in Inca, Open patient record in your practice software Select "update health record" to update patient's demographic ...
How do I manage the Annual Cycle of Care for Diabetes?
The Annual Cycle of Care document will sit in the Care Plan tab of any eligible Inca patient. The PDF document will auto-populate as the relevant tasks in the care plan are completed or appointments are marked as attended. All tasks must be ...
How can I download documents back into my practice software?
You can download documents associated with the patient's care plan and have these imported automatically into your Practice Software. For detailed information on how to set up the download import path, see Precedence Connector Install guides or ...
How to add/remove care plan conditions?
Open the patient record in Inca Navigate to the Care Plan tab Select Rebuild Care Plan Select Modify current care plan and Next Select/deselect any predefined conditions and click Next. You can also Add Custom Conditions where necessary Select ...
How do I prevent a Home Medicine Review (HMR 900) being created?
Open patient record in Inca Navigate to the Care Plan tab Select Edit to switch to Edit mode 4. Scroll down to the Medications section of the care plan and find the goal Correct use of Medications 5. Click the down arrow next to Task to expand the ...
How do I create a Home Medicine Review (HMR 900) referral form?
Open patient record in Inca Navigate to the Care Plan tab 3. Scroll down to the Medications section of the care plan and find the goal Correct use of Medications 4. Click the down arrow next to Task to expand the goal 5. Select Add ...
How do I create a Referral Form for Group Allied Health Services?
The Referral Form for Group Allied Health Services can only be generated if: The patient has Type II Diabetes listed as an active condition in their Inca care plan The relevant Lifestyle task has been added to the care plan The health care provider ...
How do I update the Individual Allied Health Referral documents?
Open patient in Inca Ensure the relevant provider has been assigned a task in the Care Plan Navigate to the Documents tab Scroll down to Supporting Documents and select Create/Modify Supporting Document Select Referral forms for Allied Health ...
How do I change a care team member?
Open the patient record in Inca Navigate to the Care Team tab Locate the care team member that you would like to replace Hover over the pen symbol in the Actions column to Change Provider. Any Preferred Providers listed in your account settings will ...
How can I review the plan when a review is not due?
Open the patient record in Inca Navigate to the Care Plan tab Select ‘Edit’ to switch to Edit mode Select the Next Review date to open the calendar pop-up Use the drop down menu to amend the year. Click the left and right arrows to navigate ...
How do I change the care plan review date?
Open the patient record in Inca Navigate to the Care Plan tab 3. Select the Next Review date to open the calendar pop-up 4. Use the drop down menu to amend the year. Click the left and right arrows to navigate between months and click on the date to ...
How do I stop sending Inca notifications to patient?
There are a few types of notifications that Inca sends to the patient if notifications are turned on. Inca sends a 'welcome message' to the patient when an Inca Health record is first created. Inca send appointment reminder via email/sms 3 days ...
How can I mark patient inactive or deceased in Inca?
Once the status is changed from active to discontinue or deceased, you will no longer have access to the record. It is important to download required Inca documents back to your practice software before proceeding. Change Inca Status Open the ...
How can I create a patient record in Inca?
There are two ways of creating a patient record in Inca 1. Create health record via Precedence Connector to Inca You are required to have Precedence Connector installed on your computer first. Please check our install guides for details. When a ...
How do I reset my password?
You can go to Inca Sign in page to request for a password reset link. click Forgot Password? If you do not receive the 'Inca: Reset your password', please check your junk folder as it is an automated email and can be detected as junk mail. If you ...
How do I add a new provider to the Inca directory?
How do I update my password in Precedence Connector?
1. Click Precedence Connector icon in the taskbar and select Settings 2. Under Advanced tab, ensure the Lock Client Settings box is unticked. 3. Under Inca tab choose your name from the Users and click Edit 4. Enter your Inca username and ...
How do I upload a document in Inca?
Open Patient record in inca Navigate to Documents tab Select ‘Upload Document’ on the right hand side And Upload the file saved on your computer 5. You can choose to make this document Visible to Everyone or to Specific people .
Patient Record Overview
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